PESS | About PESS

About PESS

PESS is a ServiceNow partner rooted in the investment servicing domain, bringing specific business and cultural context to technology deployments.

Born out of Private Markets operations support & services, 20 years later the business has become a dedicated ServiceNow service provider.

Bhavin Shah, Head of Practice, has grown our footprint in the UK, built up our team in Cape Town and developed our delivery partner network across three continents and time zones.

Today, we are aligned with the ServiceNow roadmap, supporting Agentic AI and automation, control and governance of agents, and identity and access management; driving enterprise adoption of the NOW vision.

Services under Consulting & Implementation cover SME consulting, projects and staff augmentation. Our teams also support full or partial Managed Service of ServiceNow instances.

Key contacts

Paul Whapham

Director & Market Relations

Working with sponsors & stakeholders to realise the benefits of the NOW platform vision. As change agents, we are driven to improve effectiveness and efficiency through the application of technology and new ways of working.

Supported by a great team and partner network, we work with forward-thinking enterprises to scale their investment servicing operations.

Bhavin Shah

Head of ServiceNow Practice

As ServiceNow Consulting & Implementation partners, we specialise in digital transformation of enterprise IT and business operations.

My team supports implementation and adoption of the best of the NOW platform, helping enterprises realise the benefits which automation and digital workers bring to complex business processes.

We understand how hard it is to maintain business as usual while reconfiguring for the future. We are here to help you on that journey.

Michelle Boshoff

Head of Operations & Client Support

I lead a global team dedicated to ServiceNow-enabled digital transformation; workflow automation and AI-enabled service delivery.

Here, we ensure that technology, process and people all work together. Client success and team fulfilment is my reward.

Tony Piper

Founder & Director

Founder and Director of 4VCO & PESS, I lead the investment servicing domain expertise embedded in PESS.

So far as we know, PESS is the only ServiceNow Consulting & Implementation Partner focussed on business domain expertise in investment servicing. This is a combination that is as powerful as it is rare.

ServiceNow is a powerful platform enabling ambitious, forward-facing enterprises in the world of investment servicing to scale operations, elevate stakeholder experience, and meet the governance demands of global asset servicing.

Key services

ServiceNow Consulting & Platform Services

Platform advisory
Upgrade awareness, planning & deployment
Integrations: NOW extensions & 3rd Party
Training

Managed Services & Team Augmentation

NOW platform management
Platform support
Resources: capacity & capability

Workplace Digitisation & Agentic AI

Workflow, automation & agent design and build
UX & CX design and build
Operational controls & MIS

AI Governance & Control

Discovery of Agentic activity
Deployment of Control Tower
Reporting and guard rails